New Northgate Insurance Services brand goes live to power next phase of growth
Auxillis has rebranded to Northgate Insurance Services (NIS), reinforcing its position as one of the UK's leading insurance mobility and claims support providers.
The rebrand brings the business under the Northgate brand, and creates a clearer and more unified proposition for customers, partners and the wider insurance industry. While the name is changing, the company remains committed to delivering the high levels of service, expertise and customer support that have defined its reputation for more than three decades as Auxillis.
The rebrand reflects the significant growth and transformation of the business in recent years. Traditionally recognised for its credit hire expertise, the organisation has evolved into a broader mobility and claims support partner, offering integrated solutions across the insurance, broker and automotive sectors.
Already part of Northgate Mobility and ZIGUP plc, Northgate Insurance Services will benefit from greater alignment within the wider group, enabling a more connected and efficient operating model. Customers and partners gain access to a broader vehicle replacement fleet and enhanced mobility support, helping vehicles reach customers more quickly while reducing delivery miles.
The new brand also strengthens the company's ability to meet changing customer needs, which includes the growing demand for electric vehicles (EVs). Northgate Insurance Services currently operates an EV fleet of around 1,000 vehicles and plans to continue expansion of its electric mobility offering. Customers will benefit from wider access to light commercial vehicles, and specialist vehicles as well as a growing fleet of electric cars.
Other key priorities over the next 12 months include accelerating digital adoption, improving operational efficiency and leveraging advanced technologies to deliver even better outcomes for customers and partners.
The business is also set to benefit from ZIGUP plc's recently announced strategic collaboration with Microsoft, which will accelerate the group's digital transformation through the adoption of advanced AI technologies. The rollout of Microsoft 365 Copilot is expected to enhance productivity and allow colleagues to focus on higher-value customer interactions.
"We have built a strong reputation over more than 30 years for supporting customers through the claims journey and keeping them mobile when it matters most," said Mel Bebbington, MD of Northgate Insurance Services.
"Rebranding Auxillis as Northgate Insurance Services within Northgate Mobility is a natural next step that better aligns our capabilities, strengthens our partnerships and enables us to continue delivering exceptional service. We are creating a more agile, future-ready business that is even better positioned to support our customers and partners."
Auxillis counts down to Northgate Insurance Services rebrand
Auxillis is preparing for its upcoming July rebrand as Northgate Insurance Services. As pioneers in the insurance claims management sector, Auxillis has built a strong and trusted reputation for delivering high-quality service and market-leading mobility solutions to motorists, helping them to stay mobile and get back on the road with minimal disruption.
Working on behalf of some of the UK's largest insurers, brokers, and automotive brands, the business delivers end-to-end support, including first notification of loss (FNOL), claims management, vehicle replacement, credit repairs, legal assistance, and associated insurance products.
At the core of the operation is a fleet of 13,000 vehicles, including 1,000 EVs, supporting around 262,000 claims and 153,000 vehicle hires annually. With an award-winning contact centre, the business delivers a responsive service nationwide.
The rebrand to Northgate Insurance Services marks the next phase in the business's evolution, aligning it more closely within Northgate Mobility to create a stronger, fully integrated mobility offering. Part of ZIGUP plc, Northgate Mobility delivers corporate vehicle hire, fleet management, specialist vehicle expertise, claims management services, and insurance replacement vehicles under one connected proposition.
Mel Bebbington, Managing Director, said: "As part of ZIGUP plc, we have always worked closely with our Group companies to enhance our service offering. Being part of Northgate Mobility and the rebrand to Northgate Insurance Services reflects this ongoing evolution-strengthening collaboration and enabling us to continue delivering consistently high standards for our customers.
"While our core operations will remain unchanged, this enhances our ability to be more agile and forward-looking-strengthening how we support our customers, colleagues, and partners."
Northgate Mobility is built on a Customer First approach, combining scale, expertise, and simplicity that customers and partners will benefit from, supported by specialist teams and nationwide coverage. This translates to greater responsiveness and access to a broader fleet of around 60,000 vehicles, including LCV and specialist vehicles, and the latest EV and Hybrid models - all while retaining the specialist expertise from the team they can rely on.
Auxillis launches Honda Accident Assistance on behalf of Honda UK
Auxillis are committed to delivering exceptional care and peace of mind to Honda customers, both on and off the road. Today, Auxillis are proud to announce the launch of Honda Accident Assistance, a dedicated accident management service designed to support Honda automobile drivers through every step of the process following a vehicle accident.
From vehicle recovery to coordinating repairs and arranging suitable replacement vehicle hire, Honda Accident Assistance is designed to elevate the ownership experience by delivering exceptional customer service during what is often a stressful time. Working in conjunction with Honda's nationwide network of approved bodyshops, customers can enjoy additional peace of mind knowing their vehicle will be repaired to manufacturer specifications, using Honda genuine parts to protect vehicle integrity.
Andrew Jager, Head of Automotive at Auxillis said, "Auxillis is extremely proud to work with the globally recognised brand, Honda. Through our dedicated Account Management team, we have worked closely with Honda to build a strategic, insight-led collaboration focused on shared, sustainable growth. United by a commitment to outstanding customer experience, we have combined our expertise to ensure our Accident Assistance solution strengthens the support Honda customers receive after an accident"
With over 30 years of expertise, Auxillis (part of the FTSE 250 listed ZIGUP plc) partners with leading UK insurers, brokers, dealer groups, and manufacturers to provide comprehensive support for customers involved in both fault and non-fault accidents, including full claims management, replacement vehicles, and repair coordination.
Customers should be aware that Honda Accident Assistance is a chargeable service, delivered by Auxillis on behalf of Honda UK, and is not provided free of charge to customers.
We've Been Awarded the Better Health at Work Bronze Award for Championing Colleague Wellbeing
We are celebrating after achieving the Better Health at Work Bronze Award, recognising our ongoing commitment to colleague wellbeing and our efforts to create a healthier, happier workplace.
The Better Health at Work Award recognises and supports employers across the Northeast and Cumbria who are dedicated to improving staff wellbeing through practical, structured initiatives. To achieve the Bronze Award, we needed to demonstrate strong engagement within our workforce and meet several key criteria, including completing a health needs assessment, delivering at least three health campaigns, promoting mental health awareness, encouraging healthy eating, and reducing risks linked to smoking, alcohol, and drug use.
We began our journey towards the Bronze Award in late 2024, with our dedicated team of Wellbeing Champions leading a wide range of initiatives to support both physical and mental health. Highlights have included on-site Health MOTs delivered in partnership with the NHS, Tea & Talk sessions encouraging open conversations around mental health, Resilience Sessions with Luke Ambler, founder of Andys Man Club, and a zero-alcohol tasting event to promote mindful drinking.
We have also introduced healthier food and drink options in our canteen, created a quiet wellbeing space for reflection or prayer, and continued to develop colleague resources such as a physical and mental health support app and financial wellbeing tools.
Operations Director, Kelly Graham said: "This achievement really reflects the passion and teamwork that makes Auxillis such a great place to work. Our colleagues have embraced every initiative with enthusiasm, supporting one another, sharing ideas, and making positive changes together. Its been fantastic to see how our focus on wellbeing has brought people closer and made a real difference across the business. Were already looking forward to building on this success as we work towards our Silver Award."
The Bronze Award marks an important milestone for us, and we continue to prioritise wellbeing as part of our wider health and safety commitment. With plans already underway for the Silver Award, we remain dedicated to creating a workplace where every colleague feels supported, valued, and able to thrive.
Auxillis Appoint New Sales Director
Auxillis is pleased to announce the appointment of James Roberts as Sales Director, with effect from 6th October 2025. James will join the Auxillis Board and more broadly, will support the wider Claims and Services function across mobility solutions provider, ZIGUP.
With a vast knowledge of the claims and insurance industry spanning 29 years, James brings valuable expertise from his previous senior roles including Head of Insurance Sales at Europcar, where he led a highly successful Sales team and played an integral role in transforming their insurance proposition.
Speaking of his new role, James said: "I'm very much looking forward to joining Auxillis, a market leader with great ambition, a great place to work and a business that prides themselves on customer service. These values are important to me and gives me confidence that I can make a meaningful contribution to their growth and continued success".
James joins during a period of exciting growth for Auxillis, marked by the launch of several new partnerships and the renewal of key longstanding collaborations. Additionally, they have also invested in new technology, recently upgrading the core telephony system within their Peterlee contact centre to further enhance their customer experience.
Auxillis Managing Director, Mel Bebbington commented: "We're delighted to welcome James to the Auxillis team. His extensive experience, strong leadership and alignment with our values make him a great addition to our business. James will play a pivotal part in driving our strategic goals forward and reinforcing our position in the industry as the mobility partner of choice."
Part of Zigup PLC
We're Recruiting